HighSpeedAirTM Privacy Policy
Even if you are not concerned about the privacy and security of your
personal information, HighSpeedAir is. We want you to enjoy your
HighSpeedAir WiFi experience while feeling secure that your privacy
interests are being respected.
Collection of Personal Information
Required Information
At certain times, HighSpeedAir may collect information from you that is
necessary to fulfill our service commitment to you. As a customer, you will
be asked to provide information that is needed in order to create your
HighSpeedAir account. We treat the information that you provide to us as
highly confidential. HighSpeedAir may use this personal information for
editorial and feedback purposes, marketing and promotional purposes, for
statistical analysis and for product development. Your personal information,
however, will never be sold to any company nor will it be shared with third
parties, unless specifically stated otherwise or in special circumstances.
In instances where HighSpeedAir and a partner jointly promote the
HighSpeedAir WiFi service, HighSpeedAir may provide that partner certain
information for the sole purpose of allowing HighSpeedAir and the partner to
evaluate the promotion.
Optional Information
HighSpeedAir collects certain optional information that you may provide
through the registration or other processes. This information is used to
tailor our account services to most effectively serve you, and to better
understand the aggregate profile of our customers. This information may also
be used in developing new services.
Like any business interested in attracting and offering the highest quality
of service to customers, HighSpeedAir gathers voluntary demographic
information about our customers. These questions seek to gain insight on
such things as how an individual became aware of our service, their gender,
occupation and travel preferences and practices. In addition, customer
comments and inquiries are collected and stored for each customer that
submits them. This information is collected and stored with the customer's
individual HighSpeedAir account information. This information is kept
completely private and confidential.
HighSpeedAir occasionally conducts user surveys to better target our service
offering to existing as well as new customers. We sometimes share aggregated
demographic information in these surveys with business partners that offer
complimentary offerings to the HighSpeedAir WiFi service. This information
is summarized, and information about specific individuals is never shared
with any third party. Participation in our customer surveys is voluntary.
HighSpeedAir may offer incentive programs to customers, visitors to the
HighSpeedAir Web site (www.HighSpeedAir.net), the general public and
individuals identified through direct mail lists. These offerings are
promoted on the Web site, advertisements and press releases. At a minimum,
required information includes name and e-mail address; in some cases, the
customer must answer mandatory survey questions about other personal data or
enter a program code. The information gathered in the entry form is used to
verify the entrant's identity, to send the entrant an e-mail notification
that their entry has been received, and to contact winners and/or prize
recipients. Because the rules and terms of each program can vary, all
information about each program is clearly posted during the event. All such
programs are conducted in full accordance with United States federal and
state laws.
HighSpeedAir has and may institute referral programs or similar programs,
such as the "Tell a Friend" program. HighSpeedAir's "Tell a Friend" program
allows customers to receive credit for each individual (a "Referral") that,
as a result of their recommendation, also becomes a customer. For a customer
to receive a month of service under this program, (1) the Referral must
become a subscriber to HighSpeedAir 30 day pass (2) the Referral cannot be
an existing HighSpeedAir customer; and (3) the Referral cannot have been
previously submitted to the "Tell a Friend" program by another person.
Existing customers provide the e-mail address of the Referral, and
HighSpeedAir may send an e-mail message to the Referral from the referring
customer's e-mail address informing them of the HighSpeedAir WiFi service.
Tracking Information
HighSpeedAir may collect and/or track certain information that is derived
from your usage of the HighSpeedAir WiFi service such as usage patterns,
travel patterns and Web site page views and traffic patterns. HighSpeedAir
may use this tracking information for statistical purposes to improve our
products and services and to manage our networks and systems more
efficiently. To keep track of traffic on their servers, Web sites often
store a small data file on your hard disk when you visit them. This file is
commonly referred to as a "cookie." A cookie file can contain user specific
information, such as User ID, or it can be used to maintain a connection
with you during your visit (so that you can visit pages of a site without
retyping the same information over and over). HighSpeedAir uses cookies to
track customer traffic patterns, to maintain a connection during your visit
with us, to track your preferences, and to diagnose problems on our server
and administer our site. Cookies enable you to enter all parts of the
HighSpeedAir Web site, and are used to save your User ID on the login page
(we encrypt the User ID for added security). In addition, cookie files help
us assist you with questions about site navigation, functionality or
performance. Partners also may use their own "cookies." We do not control
the use of our partners' cookies and expressly disclaim responsibility for
information collected through them.
HighSpeedAir also records the MAC (Media Access Controller) address from the
network card in or used with your computer or other device to enable
HighSpeedAir to accurately perform our billing functions.
Use of Information
HighSpeedAir will not divulge any of your personal information -- contact,
financial, bill history -- to any other organization unless (1) you give
HighSpeedAir explicit, and specific, prior permission, (2) the disclosure is
required by law or by legal process authorized by a court of competent
jurisdiction, (3) HighSpeedAir suspects fraud by a customer involving
HighSpeedAir, in which case HighSpeedAir may investigate and report any
evidence, including personally identifiable information, to law enforcement
officials and to the courts in the course of seeking remedies at law and
equity and/or (4) you make an inquiry, request or complaint that requires
follow-up and we share your information with others to satisfy your inquiry.
HighSpeedAir may contact customers or Web site visitors regarding account
status and changes to this privacy policy and any other policies or
agreements relevant to Web site visitors. HighSpeedAir may use your
information to disclose summary information to strategic and business
partners. This is obtained by combining data from many individuals with the
name and other identifiers removed. HighSpeedAir also may create aggregate
reports on user demographics and traffic patterns. This information may be
used to negotiate with service providers who complement the HighSpeedAir
WiFi service or assist us in our efforts to expand our customer base.
HighSpeedAir opposes the e-mailing of any junk mail, and does not sell
customer information to e-mail lists or telemarketers. If any of our partner
sites engage in such practices, for any reason, HighSpeedAir will
immediately investigate, and if appropriate, discontinue services with such
parties. If you receive junk e-mail that mentions HighSpeedAir or its
services, please send details to us at info@highspeedair.com and we will
investigate promptly.
Correcting and Updating Your Information
As a HighSpeedAir customer, you are always fully in control of the
information that we maintain to service you. You can change your personal
information at any time and as often as necessary. You also can request that
the data be deleted (requests for deletion of certain information may
require closing the account). Information about a customer may be withheld
or exempted from deletion if this is required by law, is part of a fraud
investigation or is required for accounting and audit purposes.
Opt-out Policy
HighSpeedAir provides its customers the opportunity to opt-in to providing
HighSpeedAir with personal information, as well a separate opportunity to
opt-in to receiving communications from us and our partners. At any time,
customers can contact HighSpeedAir to opt-out of any of our promotions,
programs or contests. Alternatively, customers can opt not to provide
certain personal information when enrolling for the HighSpeedAir WiFi
service or when participating in some programs and surveys, although
choosing not to provide certain information may hinder our ability to
complete your registration process.
Commitment to the Privacy of Your Family
Protecting the safety of minor children when they use the Internet is very
important to us. It is our policy to comply with the Children's Online
Privacy Protection Act of 1998 and other applicable laws. We recommend that
children receive permission from a parent before gaining access to the
HighSpeedAir WiFi service or sending personal information to HighSpeedAir
or anyone else online.
Security Measures
Your account information is kept confidential and secure via a unique User
Identification number and password that is issued to you. Your User ID and
password should be kept confidential because it is the key to accessing the
information held by HighSpeedAir about you. If your computer or other device
is accessible to or by others, please log out of the HighSpeedAir site
before you leave it. Security is also provided through your web browser,
which supports 40, 56 or a 128-bit version of encryption with the SSL
(Secure Sockets Layer) security protocol. When you visit the HighSpeedAir
Web site, your personal account information is encrypted when transmitted
across the Internet, using the highest degree of security applicable.
HighSpeedAir has instituted internal safeguards to reduce the likelihood of
accidental disclosures and unintended access of customer information
(although it is impossible to eliminate this possibility completely). All
employees, contractors and other companies engaged by HighSpeedAir are
contractually required, through signed, internal non-disclosure agreements,
to keep customer information confidential and not to use it in any way other
than what is necessary to perform their work for HighSpeedAir. Violations of
these policies can result in termination in the case of employees, the
severing of contractual obligations in the case of contractors and other
companies, and in civil and criminal penalties if warranted and applicable
by law.
Additional Information
This privacy policy is effective as of May, 2007. HighSpeedAir reserves
the right to change this policy at any time. By using the Highspeed Air
WiFi service, you are acknowledging and accepting all terms and conditions
outlined in this Highspeed Air, Inc. privacy policy.
If you have any questions regarding this policy statement, please e-mail us
info@highspeedair.com